Call Monitoring / Call Takeover with Asterisk
- From: "Devraj Mukherjee" <devraj (at) gmail.com>
- Date: Wed, 29 Mar 2006 14:11:57 +1100
http://www.voip-info.org/wiki-Asterisk+manager+API
I have been doing some work with the Asterisk Management API and there
is a commadn where you can transfer a call. This is what you may be
looking for
Not sure, trying to be as helpful as I can
On 3/29/06, Steve Totaro <stotaro (at) asteriskhelpdesk.com> wrote:
> I do not think so but it would be a great feature.
>
> -----Original Message-----
> From: Cory Andrews [mailto:Cory (at) VOIPSupply.com]
> Sent: Tue 3/28/2006 9:59 PM
> To: asterisk-users (at) lists.digium.com
> Cc:
> Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
>
>
> Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call. For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call?
>
> Cory J Andrews
> ++++++++++++
> VOIPSupply.com
> 454 Sonwil Drive
> Buffalo, NY 14225
> ++++++++++++++
> voice - 716.630.1555 X22
> email - Cory (at) VOIPSupply.com
> AIM - B2CORY
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
--
Devraj Mukherjee
Eternity Technologies Pty Limited
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users