Dialogic support - how to get it?

From: "Kenneth McNeil" <kmcneil@otta.state.oh.us>

On 10/27/2003 11:05:38 AM, Rob Waterson wrote:
>I am curious as to how you
>people handle Dialogic support
>issues.

My company sells
>training software, one
>component of which is a
>telephony server that uses
>Dialogic boards. In our
>setup, our client buys the
>Dialogic hardware
>themselves.

So, I encounter
>this problem (JCT boards in
>Compaq DL380 servers) that I
>am virtually certain that
>Dialogic knows about (while
>one guy told me that he could
>not support me he told me that
>this was a known issue), but
>since I have not coughed up
>thousands of dollars for an
>annual support contract I can
>find no information on this.
>We all know that their online
>support resources leave a lot
>to be desired... closed PTRs
>are not all that helpful.

I
>do not want to start a
>diatribe about Dialogic
>support (they would just
>delete this message from the
>forum), but I do want to know
>how you other Dialogic-using
>developers handle this sort of
>situation. Do you just give
>in and pay Dialogic a ton of
>money for support? Or do you
>manage to get support
>indirectly from the customer's
>Dialogic
>reseller?

Thanks,

Rob
-

My DL380 reboots 3 times a day with a 0x00000044 Bugcheck Stop error. I have seen a similar problem with the server on the HP site, but I did not have the problem until I put the Dialogic card in.

-

To reply: mailto:General.26234@pysdiscussext.py.intel.com
To start a new topic: mailto:General@pysdiscussext.py.intel.com
To login: http://members.support.dialogic.com/wbproxy/wbpx.dll/~general
Received on Fri Oct 31 15:02:36 2003